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Refund & Return Policy

Last updated: August 18, 2026

Our Policy

Due to health, safety, and regulatory reasons, we are unable to accept returns or offer refunds on opened or used vape, e-liquid, disposable, or tobacco products.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at co*****@***********es.com or 703-221-8273 with your order number and photos of the item. We will work with you to provide a replacement, exchange, or refund.

Unopened Products

Unopened, unused products in their original packaging may be eligible for return within 14 days of delivery. Please contact us before sending anything back so we can provide instructions. Shipping costs for returns are the customer’s responsibility unless the item was defective or shipped in error.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We can only cancel orders that have not yet shipped.

Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days.

Contact Us

For any questions about returns or refunds, reach out at co*****@***********es.com or 703-221-8273.

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Virginia Vapes shall not be held liable for the medical claims made by customer testimonials. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Virginia Vapes assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Virginia Vapes does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 21 to discuss the use of these products with a physician prior to consuming. You must be 21 years or older to visit this website and/or purchase Virginia Vapes products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All products ship in accordance with the PACT Act.