Shipping Policy
Last updated: October 21, 2026
This Shipping Policy explains how and where we ship orders from virginiavapes.com. It is part of our Terms & Conditions.
Where We Ship
We ship only to addresses within the United States, and only where the law allows the products ordered to be shipped. We do not ship internationally.
Age Verification and Adult Signature
- You must be 21 or older to order. Every order is age-verified at checkout; orders that cannot be verified are cancelled and refunded.
- Shipments containing tobacco or nicotine products require an adult signature (21+) at delivery, and the carrier may check ID. Packages cannot be left at the door.
- The person receiving the package must be 21 or older.
PACT Act Compliance
All products ship in accordance with the federal Prevent All Cigarette Trafficking (PACT) Act and applicable state and local laws. This includes age verification, adult-signature delivery, packages labeled as required by law, and not shipping vapor or nicotine products through the U.S. Postal Service. We collect and report taxes where required.
Shipping Restrictions
State and local laws on flavored, nicotine, and vapor products change often. If an item in your order cannot legally be shipped to your address, we will cancel that item (or the whole order) and refund you. You are responsible for knowing the laws where you live.
Processing Time
Orders are usually processed within 1–2 business days, excluding weekends and holidays. Orders flagged for age, identity, or address verification may take longer.
Shipping Costs and Delivery Times
Shipping costs are calculated at checkout based on your address and order. Delivery times are carrier estimates and are not guaranteed. You will receive an email with tracking information when your order ships.
Lost, Damaged, or Returned Packages
- If your package arrives damaged or does not arrive within the expected window, contact us within 7 days at support@virginiavapes.com or 703-221-8273.
- If a package is returned to us because an adult signature could not be obtained or the address was incorrect, contact us and we will arrange a reshipment or a refund.
Contact Us
Questions about shipping? Email support@virginiavapes.com or call 703-221-8273.
